Privacy Policy

Serbian Cats and Dogs Foundation (Registered Charity No. 1212849) is the data controller for the personal information we collect. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: info@serbiandogs.org

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Date of birth (for raffle participation to verify age eligibility)
• Payment information (processed securely by our payment provider)
• Communication preferences
• Information you provide when applying to rehome an animal
• Information about donations you make, including Gift Aid declarations

We use your personal information to:

• Process donations and issue receipts
• Administer raffle entries and notify winners
• Process adoption applications and home checks
• Send you updates about our work (with your consent)
• Respond to enquiries and complaints
• Comply with legal and regulatory requirements
• Claim Gift Aid on eligible donations

We process your personal data on the following legal bases:

• Contract: To fulfil our obligations when you enter a raffle or apply to adopt
• Consent: For marketing communications and newsletters
• Legitimate interests: For administration, research, and improving our services
• Legal obligation: For Gift Aid claims, financial reporting, and regulatory compliance

When you enter our charity raffle, we collect additional information including your date of birth and county of residence. This is required to verify that you meet the eligibility criteria (18+ years old, resident of Great Britain).

Raffle entry data is retained for the duration of the raffle and for a period of 12 months following the draw to comply with Gambling Act 2005 requirements and to handle any queries or disputes.

We may share your information with:

• Payment processors to securely handle transactions
• HMRC for Gift Aid claims
• Regulatory bodies if required by law
• Email service providers to send communications you have opted into

We do not sell your personal information to third parties. Any third parties we work with are required to handle your data in accordance with applicable data protection laws.

We retain your personal data only for as long as necessary:

• Donation records: 7 years (for tax and audit purposes)
• Raffle entries: 12 months after the draw
• Marketing preferences: Until you unsubscribe
• Adoption records: Indefinitely for animal welfare purposes
• Complaints: 3 years from resolution

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (in certain circumstances)
• Object to processing based on legitimate interests
• Withdraw consent at any time (where processing is based on consent)
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at info@serbiandogs.org.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@serbiandogs.org
Serbian Cats and Dogs Foundation
Registered Charity No. 1212849